Privacy Policy

Last Updated: June 2026

1. Introduction

Welcome to Oriya Chalets (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit oriyachaletsjo.com or make a booking with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit a booking request — name, phone number, number of guests, check-in/check-out dates, and special requests
• Contact us through our contact form — name, phone number, and message
• Communicate with us via WhatsApp or phone

We may also automatically collect browser type and version, pages you visit on our site, date and time of your visit, and referring website addresses.

We do not collect payment card information — all payment arrangements are handled directly and securely between you and our team.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking requests
• Contact you regarding your reservation
• Send booking confirmations and relevant updates
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations under Jordanian law

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers — trusted partners who assist in operating our website or conducting our business, under strict confidentiality agreements
• Legal Requirements — when required by law or to protect our rights, property, or safety, or that of others
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience and help us understand how visitors use our site. You can instruct your browser to refuse cookies; however, some parts of the website may not function properly as a result.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Jordanian law. Booking records may be retained for accounting and legal compliance purposes.

8. Your Rights

Under Jordan's Personal Data Protection Law No. 24 of 2023, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct any inaccurate or incomplete data
• Deletion — request that we delete your personal data where it is no longer necessary
• Objection — object to the processing of your personal data in certain circumstances

To exercise any of these rights, please contact us using the details in Section 12.

9. Third-Party Links

Our website may contain links to third-party websites such as our social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: